How to write a résumé that gets interviews

Last updated: June 2026

Start with a strong headline

Your headline is the first thing recruiters read. Make it count — one line that sums up your role, years of experience, and key strength. Example: 'Customer Support Specialist with 4+ years in SaaS — 96% CSAT across 40+ tickets/day.'

Quantify everything

Numbers make your impact real. Instead of 'Improved customer satisfaction,' write 'Raised CSAT from 82% to 96% in 6 months.' Instead of 'Managed a team,' write 'Led a 6-person support team handling 500+ tickets/week.' Metrics catch the eye.

Use action verbs

Start every bullet with a strong verb: Led, Built, Cut, Grew, Shipped, Resolved, Trained, Reduced, Improved, Delivered. Avoid weak openers like 'Responsible for' or 'Helped with.' Action verbs signal ownership and results.

Tailor it per job

Generic résumés get filtered out. For each application, adjust your headline and reorder bullets to match the job description. If the role asks for 'team leadership,' put your leadership experience first. One size doesn't fit all.

Keep it one page

Recruiters spend 6–7 seconds scanning a résumé. Keep it to one page, single column, clean fonts. Cut anything older than 10 years. Your most recent and relevant experience is what matters most.